Friday, July 29, 2011
How do those buildings get painted anyways?
NGO Verifications
One of the things that has been keeping me super busy is NGO Scorecard verifications. You remember the NGO Scorecard project? If not, I wrote about it in this post http://uganduh.blogspot.com/2011/07/ngo-adventures.html for a quick refresher course.
Once we got the NGOs to show up to the conference way back in June, the next step was getting them to agree to sign up to participate in the actual QuAM verification process. QuAM itself is a Ugandan program, created by two of the big organizations in Uganda that focus on the NGO Sector: DENIVA and the NGO Forum. However, in the two years this program has been in existence, the QuAM members have only managed to do two verifications. Our goal this summer is to do 200 verifications of NGOs and CBOs (Community Based Organizations…. Basically baby- NGOs). So needless to say, we are giving this program a much needed kick in the pants to get going. One of the ways we’ve been doing this is by paying the QuAM fee that organizations need to pay to get verified. This fee comes to 50,000 shillings (roughly $20), which for many of these tiny CBOs is just too much to pay. But more on that later.
QuAM itself is a very interesting organization. Basically, there is a national QuAM committee and then there are district committees in each district. The district committee members (DCMs) are the ones who actually do the verifications. Interestingly, each district committee is elected by the NGOs who are registered with the NGO Forum. It seems very interesting to me that the regulators are elected by the people that they are trying to regulate. However, it has become very clear to me that while this project interests me from the accountability standpoint (does publicly holding NGOs accountable for bad behaviors make them improve?), QuAM sees itself as more of a consulting organization: working with NGOs to help them get better.
At first, I found this apparent conflict of interest troubling, but have come to realize that especially for the smaller CBOs, a lot of the problems come from simply not knowing about best practices. I guess from that standpoint, the most capacity building (another excellent development buzzword!) can be achieved when the DCMs are people who the NGOs and CBOs hold in high esteem and trust to give them good counsel.
It seems to me that the QuAM process really aims at these groups. Because, for calling the process “verifications,” very little is actually verified. For example, one of the questions is “Does your organization prevent the mismanagement of resources by its staff and members?” This, of course, is an important question that speaks to the corruption and inefficiencies that many perceive to be endemic to the aid sector. However, the QuAM process just asks the NGO to point to the section of constitution that codifies this standard, yet takes no measure to verify that this standard is implemented in practice. Thus, even the most corrupt NGO that completely ignores all of its policies would pass the QuAM with flying colors if they have good written policies.
This was a bit frustrating to me at first, since basically renders QuAM obsolete as a financial accountability tool. However, as someone who has pretty much exclusively worked with large development organizations, this process has enlightened me to the incredible scale of organizations that all fall under the category of NGOs.
For example, some NGOs are incredibly slick and well run. Take for example the Norwegian Refugee Council. It was an absolute pleasure to verify this organization. The NRC is an international NGO based in Oslo (thoughts and prayers to the citizens of Oslo and the families and friends of the victims of the attack there) that works in 22 countries. They really seem to do good work and are excellent in their monitoring and evaluation work. They applied for the highest certificate level, and I’m sure they will pass every standard. Some of the standards seem quite silly for an organization such as this one. For example, the question “Do you have a bank account?” was met with laughter from the NRC staff.
Other organizations are much less slick and well run. My first verification was to Northern Youth Alive Multipurpose Uganda (awesome name, btw). This organization was basically a group of friends who seemed to get together to solve the shared problem that none of them have jobs. They decided to solve this problem by forming an “NGO” that would promote “livelihood enhancement among Ugandan youth.” This organization was brand new, formed in April 2011, and yet to have a single donor. So far, the founding members had managed to pool together a little bit of money to open up a barbershop that they staff themselves.
Verifying such an organization really highlighted the learning process that QuAM is excellent to engender. For example, when asked the question about preventing mismanagement of resources, they pointed to a sentence in the constitution that demanded that “all members respect the organization.” Not satisfied with this, I kept asking them how they would prevent mismanagement.
-“Let’s say it is the end of the day at the barbershop. How do you make sure someone doesn’t take more than their share of the day’s earnings?”
-“That would not happen. We are all of one heart.”
-“But… how do you know that everyone is of one heart? How do you make sure?”
-“We know. We would not have such problems.”
-“Um….”
By the end of the meeting, Esther (my baller DCM partner…. She insisted that we skip the free lunch I offered to buy her the first day so we could get more done.) and I convinced this group that it would be a good idea to develop monitoring practices…. Just in case someone may join the group who is not of one heart in the future.
Sign in the barbershop. Ironic, no?
Another CBO we visited, the Koro Youth Development Association, also works to provide livelihood opportunities to Gulu area youth. Mostly, they do this by creating crafts such as beads and doormats that they sell to raise money.
When we asked to see their most recent financial records, they started looking through a stack of water logged papers that they thought contained the records. They were not there. We availed on them that documenting financial transactions would be a good idea if they hope to get donor funding in the future.
After the business portion of our meeting, we went out back of the office and the members performed some traditional dances for us. A very fun end to the verification day!
The Koro Youth Development Association Building
The women of the Koro Youth Development Association making beads out of cut up sensitization (another good buzzword) posters from Aid Organizations. I found that quite funny/ awesome.
Sunday, July 10, 2011
Dayenu
I learned a couple of things about birthdays in Uganda. The first, is that when it is your birthday, you are called "the baby" regardless of your age. You also can be commanded to do silly things, like dance for the group "get up and dance, baby!"
I also learned that people that you have only known for a short while, or people you have even only met once, will go to great lengths for your birthday. Not only did these new friends come out for my birthday, on a Wednesday night, but all of them brought me presents. I was so touched by generosity of my friends both with their time, and with their limited resources.
Monday, July 4, 2011
Interview trip to Pader District
However, Taylor is based in Kampala with the rest of the program, so she enlisted my help with conducting interviews up in Northern Uganda, since that is where the civil war took place.
The experience was very interesting, and we both learned a whole heck of a lot about field research, though most of it goes in the what not to do column. For example, do not forget to bring a pad of ink so that women who cannot write can sign consent forms.
Friday, July 1, 2011
NGO Adventures
Friday, June 17, 2011
Listening to LFO at trivia night at a Gulu bar... sponsored by Guiness
Gulu Town is often called NGO Town, and with good reason. Following the 2006 cease fire that ended the war against the Lord’s Resistance Army in Northern Uganda, hundreds of NGOs swarmed into Gulu District, many of them making their residence in Gulu Town, by far the biggest city in Gulu District.
This is not to say that Gulu Town is big. In fact, compared to the swirling chaos that is Kampala, Gulu feels like a serene hamlet. I really love this about Gulu. I can walk almost anywhere and while walking my chance of being mowed down in the street by a taxi or boda boda is far lower than in Kampala.
Another side effect of Gulu Town being small is that the NGO presence is wildly apparent. Holy cats there are a lot of white people here. As I write this blog post, I am sitting in the Coffee Hut, a café that has the magical combination of free internet, a generator for when the power is out (which, as it turns out, is a rather common occurrence. For example, the power has been out all day today), and coffee, a combination which seems to attract muzungus like moths to a flame.
This new reality of living in a Uganda where my 16 SIT cohorts and I aren’t the only white people I see all day has been an interesting one. Sometimes, I find myself annoyed by it. I ask “what are they doing here?” Which, of course, is silly, since one could certainly ask the same question about me.
Other times, I feel like I want to avoid the places where muzungus hang out in town, but let’s face it, the power has been out all day, and I need to use the internet. So here I am.
I supposed I liked to fancy myself the cool American who isn't obnoxious like the other white people who just drop in on Africa from time to time. In many senses I hope I am less obnoxious, but really I am just a white person doing research here like anyone else, so I guess I just need to get over myself.
However, it is certainly a different spectacle to watch, especially as someone who is interested in studying the effectiveness of aid. Every day, I watch all of these muzungus buzz around Gulu town, wondering what their reason is for being here. A lot of them are students (In fact, there is an SIT group in Gulu this summer for a couple of weeks, which has resulted in getting to see Muna and Miriam, two of the SIT staff, around town, which has been fun!), a lot are missionary types, and the bulk are well meaning aid workers, trying to make Gulu a better place, whatever that means.
Sometimes I wonder how many well meaning white people a Gulu resident sees come and go in their life time, and what they would say has been the impact of this constant turnover on their lives.
Which is certainly not to say that these people aren’t doing good things. After all, I certainly like to think that my presence here has some purpose. But the constant flurry of good intention around town often makes me wonder what sense the NGOs and aid workers in town have of what the other NGOs and aid workers are doing, and how many of them stay around long enough to see the result of their actions.
Basically, it really makes me believe in the importance of transparency, coordination, and a commitment to accountability in foreign aid, more than I already did before my arrival.
Also, living in NGO town leads to some funny situations, such as the one that inspired the title of this post. Last night, Greg and I went out to a bar in Gulu that hosts a weekly trivia night on Thursday. We met up with three friends of his from Notre Dame (plus one of their fellow interns who is from Germany), who are just outside Gulu Town on this Notre Dame program as well as two of Greg’s coworkers from the clinic.
The bar was a funny scene. Roughly equal parts Muzungus and Ugandans hanging out and playing trivia, but decidedly Muzungu music in the background. This included the likes of Jason Mraz, Linkin Park, Third Eye Blind, and LFO. We did respectably at the trivia, but didn’t win. I suspect we’ll try next week.
Love and miss you all!!
Tuesday, June 7, 2011
And We're Back!!
Many scholars and practitioners have called attention to the shortcomings of foreign aid in promoting growth in developing countries. One problem that is often mentioned is that, of the roughly $150 billion in foreign aid received by developing countries annually, research has suggested that only a small portion of this money actually reaches the intended beneficiaries. A large portion of the diverted money is lost to corruption and bureaucratic inefficiency (Svensson 2000, Knack 2001). Of the money that does reach the right hands, it often ends in unsustainable projects that do not produce the intended results due to inefficiencies or project abandonment.
Two breakdowns in the service provider-recipient relationship contribute to the capture of foreign aid funds by corrupt officials and bureaucratic inefficiencies. The first is a breakdown in useful information provision. It is not a lack of information driving this breakdown, but a failure to centralize these sources in a useful way. Studies have suggested that individuals and organizations with access to useful information are far more likely to play an effective oversight role (Miller 2005, Gordon and Huber 2002). Often times, the most useful information regarding where aid is needed and whether aid dollars are being spent effectively is held by citizens in developing countries. However, these citizens generally lack the tools and access needed to provide direct feedback on project status or impact.
The first project I will be working on this summer will investigate the use of crowdsourcing to solve this information breakdown. Crowdsourcing is an idea that leverages the wisdom of the crowd to answer a question or solve a problem that would traditionally be posed to a specific actor. For example, in the business world, companies may use crowdsourcing to get ideas for a new product. This summer, AidData will be partnering with UNICEF andUshahidi to run a randomized control trial in Uganda to test which incentive mechanisms (ie. reimbursement, additional payment, social connection, public praise, instant feedback, engagement of local village councils, and relayed information about local outcomes, etc.) are most effective in compelling Ugandan citizens to participate in crowdsourcing to provide useful information on development needs and outcomes. The application of incentive mechanisms will be randomized across districts in Uganda, so that results can be compared against control districts to isolate the effect of the treatment. I will be working as a research assistant on this project, coordinating the AidData effort with the UNICEF Zonal Office in Gulu District, Northern Uganda.
The second breakdown in the foreign aid sector is a breakdown in accountability. Unlike governments. the typical service providers in developed countries, aid providers are not directly accountable to the citizens they serve through elections. Because of this, aid providers are often not held accountable for the development outcomes of their projects, an important incentive for effective service provision.
The second project will investigate the use of scorecarding NGOs to help ameliorate the problems caused by the accountability breakdown. Scorecarding refers to the quantitative assessment of NGO performance along seven metrics: policy structure, organization stability, accountability to stakeholders, transparency of information, financial viability, resource efficiency, and monitoring and evaluation. We will then collaborate with NGO partners in Uganda to randomize the publication of the scorecards of different NGOs to different stakeholders within Uganda’s NGO market (i.e. donor organizations, local and national politicians, project beneficiaries, etc.). This randomization will allow us to assess which stakeholders are the most influential in inspiring effectiveness in the NGO sector. I will work as the research assistant coordinating the evaluation of NGOs in Northern Uganda.
Tuesday, January 4, 2011
Final Post
However, the wonderful Alex Rosenberg chastised my blog-break the other day, so I knew that at least one person would read my last post, so I decided to go ahead and write it.
It is hard to know where to start. As I have been catching up with friends at home, everyone always starts out with "Tell me about Uganda?!" This question always makes me laugh because it is just impossible to condense the depth and breath of four months in Uganda into a few sentence answer. My typical answer is to say it was incredible, and then tell people to read my blog. But believe me, once I get talking, I can't stop.
I feel Uganda withdrawal a lot, my poor family that had to suffer my moodiness in the first few post-Uganda days know it a little too well. This is not to say that America does not have it's charms: potable tap water, fountain soda, Chipotle, and a washing machine within my first few hours in the US served as a good welcome home.
In one of what became many conversations involving my habit of posing random questions to my friends and forcing all those in the conversation to answer (a habit that I realized on my trip I learned from my father... so, you know, blame him), Greg asked my what is my favorite place in the world. As is a rule of the game, I asked him to answer first while I tried to think of an answer. He, as is his nature, had a wonderful answer, yet despite proposing several different places, I couldn't think of a place that encapsulated the pure happiness that a favorite place should.
I tend to think I'm a fairly happy person, so I kept wracking my brain for the answer that I felt must exist, but was just eluding my grasp. It eventually dawned on my why I couldn't think of a satisfactory "favorite place": when I think about the moments in my life of pure happiness, I don't think of the place, the setting for the scene, but rather the cast of characters that fills it.
And as I think about what I miss in Uganda, I find myself dwelling less upon the place than upon the people that filled my time there.
I think about my homestay family,watching Tusker Project Fame with my mom, gossiping with my sisters in the bedroom while a family function is going on outside, and marathon dance sessions with Pinky.
I think about the warmth and kindness of relative strangers, the woman who showed me my taxi on my first day of school, Layla, the potato vendor who always ensured that Hannah and I didn't get ripped off in the market, Madam, who welcomed us into her living room and taught us to cook Ethiopian food, Rose, the owner of the Green Bar who would always give us free games of pool and cheer for me when I played against the boys, and the owners of the Indian restaurant I frequented, who never failed to ask "How's UNICEF?"
But mostly, I think about the 16 amazing kids who went through this experience with me: the first awkward days with our homestays, the dread of yet another mountain of Matoke, the feeling of victory when you don't let a conductor overcharge you, the discovery of the joys of rolex, Nile, dancing at clubs, and guacamole made with Ugandan avacados, the difficult realities of Ugandan life that confronted us, and the internal conflict of our role within this reality, the hiccups and joys of immersing ourselves in Uganda, and the eventual pain of leaving it.
Following the July terrorist attacks in Kampala, during that frenzied moment in which I considered transferring to a different program, one of the things that kept me from making what would have been a terrible mistake, was a feeling that I was going to like these kids, based, of course, on thorough facebook stalking. Now, looking back, my "feeling," though ill informed, could not have been more correct. I got so lucky with the other students on my program, and we all felt and expressed that luckiness to get to have this experience together.
The fact that I am heading back to Uganda in the summer dulls the feeling of longing. However, though I will return back to the place, I know I will never get back to that "favorite place," that moment of time populated with the most amazing cast of characters I could imagine, again. Though part of me is saddened by this, I mostly just feel so grateful that I got to have this experience, and so thankful to my parents for making it possible.
Speaking of things I'm grateful for! I just want to thank you all (however many of you that is at this point) for reading my blog. I have been very touched by the number of people, often people I never would have expected, who have told me that they read my blog. Thank you so much for taking the time to check out my ramblings, I absolutely loved sharing this experience with you.
As they say in Uganda, we are together. A happy and healthy new year to one and all!